Introduction
93ok respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and when we share it in connection with 93ok services available on our website and mobile applications. It also describes your rights under applicable data protection laws and how you may exercise them. By using our services, you consent to the data practices described in this policy.
Information We Collect
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Personal data that identifies you or makes you identifiable, such as your name, username, email address, date of birth or age range, postal address, and phone numbers.
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Account and authentication information including login details, and information provided when you connect our services with third party platforms with your consent.
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Transaction information relating to purchases or use of our services, promotions, or prize distributions, excluding payment card numbers which are processed and stored by our licensed financial partners.
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Geolocation and network data derived from your device or IP address, including approximate location for eligibility and promotions fulfillment.
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Device information such as hardware model, operating system, browser type, language, time of access, and IP address, collected during your use of our website or app.
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Usage data detailing how you interact with our services, including pages viewed, features used, time spent, and error logs.
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Communications with us by text, voice, chat, or other channels, including recordings of voice chats or calls with our representatives for training, quality control and compliance purposes where permitted by law.
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Identification documents or other government issued identifiers where required by law or by regulatory obligations.
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Data you provide in surveys or promotions and information necessary to administer contests, tournaments, or prize promotions.
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Information from third party providers with your consent, such as platform provider data used for login or account recovery.
How We Collect Information
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Directly from you when you create an account, update your profile, participate in promotions, make purchases, or contact customer service.
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Automatically through your use of our services, including log data and analytics collected from devices and browsers.
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From third party sources with your consent, including platform providers and bundled service partners.
How We Use Your Information
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To provide and operate 93ok services and ensure access to your account on our site or app.
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To administer tournaments, promotions, prize distributions, and other advertising activities.
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To comply with legal and regulatory obligations and to respond to requests from government or regulatory authorities.
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To analyze usage, performance, and trends, and to improve our products and services.
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To personalize your experience and communicate with you about our services, promotions, and notices.
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To process transactions and manage refunds or other payments through licensed providers.
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To assist customer service and resolve issues efficiently.
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To conduct research and develop new products or features, including data analysis and audits.
Disclosure and Sharing of Information
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We do not sell or rent your personal information. We may share your data with trusted service providers and contractors who perform functions on our behalf, under contract and with appropriate data protection obligations.
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We may disclose information to comply with legal obligations, respond to lawful requests, protect our rights, or prevent fraud and abuse, including sharing information with financial institutions, payment processors, and relevant authorities as required.
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In cases of suspected cheating, fraud or prohibited activity, we may disclose information to relevant authorities or other gaming platforms as permitted by law.
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Where permitted, we may share non identifying or aggregated data for research or statistical purposes.
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We may transfer information to our affiliates or successors in connection with a corporate transaction, asset sale, or restructuring, subject to this policy and applicable law.
Cookies and Tracking Technologies
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We use cookies and similar technologies to improve your experience, analyze site usage, and tailor content. We distinguish between session cookies which expire when you close your browser and persistent cookies which remain until they are deleted or expire.
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Session cookies may be used to maintain login state and basic preferences; persistent cookies may be used for analytics and promotional optimization.
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We may use local storage and flash cookies where appropriate. You can configure your browser to block cookies, but doing so may limit functionality of our services.
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We may engage in behavioral advertising using cookies to show promotions based on your activity. You may opt out of targeted advertising by contacting our privacy team; however, generic advertising may continue.
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The cookie notice forms part of this policy and explains the specific categories and purposes of cookies used on our platforms. Third party cookies are subject to third party privacy policies and are not controlled by us.
Your Rights and Choices
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The right to access the personal data we hold about you and to obtain a copy of it.
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The right to correct inaccurate or incomplete information.
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The right to request deletion of personal data under conditions set by law and policy.
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The right to object to processing, including profiling for targeted advertising, where applicable.
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The right to withdraw consent where processing is based on consent.
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The right to data portability where technically feasible.
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The right to restrict processing in certain circumstances.
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The right to opt out of marketing communications and to set preferences for promotional messages.
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For California residents, rights under the California Consumer Privacy Act including knowledge of data collected, data shared, the right to delete, the right to opt out of the sale of data, and non discrimination for exercising CPP rights.
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For residents of the European Economic Area, rights under the General Data Protection Regulation including the right to be informed, access, rectification, erasure, data portability, restriction of processing, withdrawal of consent, objection to processing, and objection to automated decision making where applicable.
To exercise any of these rights, please contact our Privacy Policy Administrator at the contact details below. Depending on the request, we may require information to verify your identity. We may implement a two step process for certain requests such as deletion to ensure security.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. We use encryption for data in transit using industry standard TLS and encrypt data at rest where appropriate. Access to systems containing personal data is restricted to authorized personnel and reviewed regularly. We maintain and update security measures consistent with current best practices to protect against unauthorized access, alteration, disclosure, or destruction of personal data.
Data Retention
We retain personal information for the period necessary to fulfill the purposes described in this policy and as required by law. Where no longer needed, we securely delete or anonymize personal data in accordance with applicable retention schedules and legal requirements.
International Transfers
Your information may be transferred to, stored, and processed in jurisdictions outside your country of residence. We implement safeguards to protect data in transit and at rest and to ensure that transfers comply with applicable law, including ensuring that recipients provide an adequate level of data protection or that appropriate safeguards are in place.
Minors
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will purge it and take steps to prevent further collection.
Third-Party Practices and Links
Our services may contain links to third party sites or services. These sites operate under their own privacy policies, which may differ from ours. We have no control over the privacy practices of third parties and are not responsible for their handling of your information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our platforms and indicate the last updated date. Changes take effect upon posting unless otherwise stated.
Compliance Contacts
Email: privacy at 93ok dot com
Postal address for communications regarding this policy: Privacy Policy Administrator, 93ok, 100 Market Street, Suite 200, Anytown, AN 00000, Country.
Governing Law and Supervisory Authorities
Where applicable, this policy is governed by the laws of the jurisdiction in which 93ok operates, including a resident's rights under GDPR for EU residents and under CCPA for California residents. You may lodge complaints with the relevant supervisory authority in your jurisdiction in accordance with applicable law.
Contact Us
If you have questions about this Privacy Policy, please contact our Privacy Policy Administrator at the address or email listed above.
