93ok is committed to promoting safe, fair, and responsible play. This policy outlines the measures we provide to help customers manage their gambling activity, recognise risk, and access support where needed. The policies apply to all 93ok products and services offered to players within our licensing jurisdiction.
93ok operates strict age verification. We do not allow accounts for individuals under 18 years of age. We enforce identity and age checks during registration and when processing payments. If you believe a minor has gained access to an account, contact us immediately so we can suspend activity and investigate.
Indicators that gambling may be problematic include spending patterns that exceed affordability, repeated attempts to recover losses, gambling activity during other problem behaviours, or when gambling becomes the primary means of coping with stress. If you recognise these signs in yourself or another, pause and review your activity. We recommend seeking help if you observe persistent compulsive behaviour.
To support responsible play, 93ok provides real-time controls that you can configure in your account. The tools include:
Limits are designed to help you control spending and time. You can configure:
Your account maintains a complete record of bet history, deposits, withdrawals, and session times to help you monitor consumption and recognise patterns. Use the activity log to review recent play and identify anything that requires adjustment.
If you feel your gambling may be becoming problematic, contact our support team. Our agents are trained in responsible gaming and can guide you through available options, including additional limits, self-exclusion, or referrals to licensed professional services in your jurisdiction. We do not charge for these services and will respect your confidentiality.
You may permanently or temporarily exclude yourself from all 93ok gambling environments. To self-exclude, access your account settings and choose a period: 7 days, 1 month, 6 months, 1 year, or indefinitely. During the exclusion period you will be prevented from logging in and from placing bets. After expiry, you may request reactivation by confirming your intention to return and agreeing to revised terms. For assistance, contact our support team.
93ok provides responsible gaming tools as a safety measure only. While we apply reasonable safeguards to deliver accurate tools, we do not guarantee prevention of problem gambling. We shall not be liable for losses arising from the misuse of our platform or for actions taken outside of our terms and conditions, including attempts to circumvent set limits or self-exclusion measures.
If you or someone you know may require help, seek professional, licensed treatment or counselling services. 93ok is not affiliated with specific third-party providers. We can supply information about available services in your jurisdiction and refer you to appropriate local resources upon request.
You may install blocking software on your devices to limit access to gambling sites. 93ok supports such measures and will comply with requests related to ensuring that your blocking configuration prevents access from devices you have linked to your account. Note that some tools may be difficult to remove; if you experience difficulties, contact our support team for assistance.
93ok operates under a gaming license issued by the applicable gaming authority and is subject to ongoing regulatory oversight. We are committed to compliance with applicable consumer protection standards, data privacy obligations, and fair gaming rules. We provide clear terms of service and a dedicated channel for responsible gaming support.
