93ok provides self-exclusion tools to assist customers who may be developing a gambling problem. This Self-Exclusion Policy explains how to exclude yourself, the available exclusion options, how to activate and revoke, and your rights and responsibilities. The policy forms part of the Terms and Conditions and may be updated from time to time. Continued use after updates constitutes acceptance of the modified terms.
This policy governs self-exclusion and Time-Out across 93ok online platforms and services. It applies to all active 93ok accounts and related offerings and sets out the mechanism to reduce risk, stop gambling activity and protect the customer.
Time-Out is a temporary pause from all 93ok products. You may select a period within your account profile. During Time-Out, all gambling activity, deposits and withdrawals are blocked and access to 93ok services is prevented on all devices. You may revoke a Time-Out, but revocation is effective only after 24 hours from the initial request. When the Time-Out period ends, access to your account is automatically restored.
You may elect to self-exclude for a fixed period of seven days, one month, six months, one year or indefinitely. Self-exclusion applies to all 93ok products and to access from any device. Activation is completed via My Account or Play Safe, or by contacting 93ok Customer Support. Once self-exclusion is in effect, gambling activity, deposits and withdrawals are blocked for the chosen period. There are no variations to pre-selected exclusion periods once initiated.
To initiate exclusion, use the self-exclusion controls in My Account or contact Customer Support. For self-exclusion that requires a fixed period, the exclusion begins upon confirmation and continues for the selected duration. For Time-Out, revocation may be requested but will take effect after the minimum 24 hour window. During the exclusion period, you may not gamble, deposit or withdraw, and you will be prevented from accessing 93ok services on all devices.
Upon expiry of a self-exclusion period, you will be eligible to regain access to your 93ok account. Reactivation requires acceptance of the applicable Terms and Conditions. If you attempt to gamble or modify data during reactivation without proper confirmation, your access may be restricted or the account closed and any winnings forfeited. Marketing communications will be halted during the exclusion period and for a reasonable period after closure as described in the data handling provisions.
93ok provides responsible gaming tools to support safe play. While these tools are designed to reduce risk, 93ok does not accept liability for losses resulting from non-compliance with this policy, including attempts to bypass exclusions, open multiple accounts or provide false data. Customers remain responsible for ensuring the accuracy of information provided and for abiding by the exclusion and related safeguards. If an account is opened with false data, 93ok reserves the right to close the account and forfeit any winnings.
In addition to exclusion tools, customers may set deposit and wagering limits in My Account. Limits may be daily, weekly or monthly, or combinations thereof. Reducing a limit takes immediate effect; increasing a limit is subject to a waiting period of seven days before it becomes effective. Interaction rules apply when multiple limits exist; for example, a monthly limit that is lower than daily or weekly limits will govern the overall allowance. If you need guidance with setting limits, contact Customer Support.
Your 93ok account provides a complete record of all bets placed, enabling you to monitor activity and assess responsible gaming progress. Use the record to review time spent, amounts wagered and deposits made as part of your ongoing risk management.
All Customer Support personnel are trained in responsible gaming practices. If you feel you might be at risk or wish to initiate a self-exclusion or discuss available measures, contact 93ok Customer Support through the designated channel in your account management area or via the official support channel provided by 93ok.
Once self-exclusion is active, 93ok will implement measures to prevent ongoing gambling activity. Marketing communications will be halted within 48 hours of account closure. We may retain essential data to enforce the exclusion and for regulatory compliance in accordance with our Privacy Policy and applicable law. Data will be handled strictly in line with privacy duties and only shared to the extent necessary to administer the exclusion and regulatory obligations.
This policy is part of the Terms and Conditions and may be updated. If the Terms are updated, existing customers may discontinue using the products before the update becomes effective; continuing to use the services after the update indicates acceptance of the new terms. 93ok operates under a license and is subject to the regulatory framework applicable to its licensing jurisdiction. Details of licensing and corporate information are disclosed in the Terms and Conditions.
